Frequently Asked Questions

Q: Do you sell your pillows wholesale for resellers?

A: Yes. Email us at hey@throwboy.com to speak with our sales folks!

 

Q: How many days is shipping? 

A: Domestic orders arrive in 3-5 business days.  International orders will arrive in 10-15 business days. USPS Tracking numbers are provided for domestic orders only. Please allow time for orders to process through international customs. 

 

Q. Do you ship internationally?

A. Yes! We ship worldwide via the US Postal Service (USPS). If you don’t see your country listed, email us at hey@throwboy.com and we will add your country to our list, or allow you to pay via PayPal. Shipping will still be through USPS.

 

Q: How much is shipping?

A: Use our handy shipping calculator in the Cart section.

 

Q: Do international orders get a tracking number?

A: Yes, you will receive a USPS tracking number once your order ships.

 

Q. This will be a gift, can you hide the pricing information?

A. Pricing information is not included on our packing slips for this reason, however please note that the pricing information will be included on the outside of the package for international orders as this is required by customs. 

 

Q. Do you make custom pillows?

A. Yes, for bulk orders of 100 pillows minimum. If you are a business looking to make bulk custom pillows, shoot us an email at hey@throwboy.com.

 

Q. Pillows seem really light. Shouldn't the shipping price be lower?

A. On average a standard size Throwboy pillow weighs 1lb (16oz) and measures approximately 12" wide. The shipping price comes from the weight and size of the items but fortunately USPS provides the lowest rate in the industry. Pocket Pillows (our mini pillow product line) weigh on average 10oz. which makes their shipping price close to a standard size Throwboy pillow.

TL;DR Throwboy pillows weigh more (and are bigger) than they appear! But we work to provide the lowest shipping price for you.

 

Q. Will I be charged import tax?

A. Yes, some international orders are subject to import taxes due to size and weight. This is out of our control and the customer pays this fee.

 

Q. I am a product reviewer, can I have a free pillow?

A. We do not offer pillows for review but appreciate your interest.